Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. We rented a cabana when at the beach, and recommend this option. At many off-resort restaurants, you walk through a device that looks like a metal detector but it actually sprays a light disinfectant mist. So as I returned to work in the pandemic era I have contracted covid-19. North America . I just plan to stay put in the resort, enjoy the pool, beach, book and services . We made the trip with our 15 and 16 year old kids and chose the Ritz because we wanted the option to remain on resort the majority of the time but be within walking distance of restaurants for dinner. Ritz Carlton Cancun Hotel, located in the heart of Cancun, is a 5-star exclusive property built in the year 1993. The Ritz-Carlton is a luxury hotel brand at which upscale travelers can count on a five-star experience with beautiful surroundings. Other properties seem to use a tractor with a blade that buries the seaweed in the sand. The aroma of the resort is intoxicating and smells like luxury. Now the Ritz. Dear JDLife,Thank you for taking the time to share your feedback with us and acknowledging our dedicated Ladies and Gentlemen. COVID-19 updates. Just finishing up a 7 day stay here which started July 23rd. We highly recommend to travel on a shared or private transfer to get from Cancun Airport to The Ritz Carlton Cancun. Near Luxury Avenue Shopping Mall. This 5-star resort is 1.2 mi (1.9 km) from Cancun Interactive Aquarium and 2.7 mi (4.4 km) from El Rey Ruins. After 3 weeks, they had not reimbursed the deposit. Luxury Avenue Shopping Mall is minutes away. Share . We saw 12 on the last night alone. Your detailed review and comments are welcomed by our future guests and us alike. We found an amazing deal and decided to book an all-inclusive resort in Cancun, Mexico. Plenty of room to spread out around the pool and on the unfortunately shrinking beach. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. Retorno del Rey #36, Zona Hotelera, Cancun, Quintana Roo, 77500, Mexico Enjoy the anticipatory service, luxury accommodations and carefully curated amenities that make The Ritz-Carlton so distinctive, along with two heated outdoor pools, six restaurants, the interactive Ritz Kids program and hands-on cooking classes at the hotel's Culinary Centre. And the Ritz rose to the occasion in all respects. SkyMed, a private emergency flight insurance company, are not taking Covid patients back to the U.S. or Canada (unless you test negative for COVID-19). Platja privada. Hotels. All'Aquaworld, distante 2 km dall'hotel, sono disponibili gite in barca. As you mentioned, this time of the year our guests may experience seaweed during their stay, however, we are constantly removing it to provide a clean beach for you. Caribbean & Central America. You guys did a fabulous job!! Guests praise the locale. Everything worked well and the room itself and amenities were very comfortable. Q: Is there Coronavirus (COVID-19) in Cancun? Now more than ever, we are passionate about delivering an exceptional experience and truly memorable moments throughout your stay. At the hotel's entrance, there is a sanitizing mat where the guests can sanitize their shoes; also, once a new guest arrives to the resort, all their luggage is sanitized. Check any national, local, and health advisories for this … This is our second stay at the Ritz, the last visit was in 2015. This resort offers 3 outdoor pools, 8 restaurants, and 2 bars. Super sanitary precautions at entrance. My second trip to the Ritz Cancun in two years, this one in the peak of the COVID pandemic. The entire staff at the Ritz wear both masks and face shields at all times, even the wait staff at the pool and beach. It was very much worth the little added cost. More, Dear 114RobG, Thank you for your recent and thoughtful review of The Ritz-Carlton, Cancun. Guests praise the locale. Dear Muffelmann, Thank you for sharing your feedback with us. Cancun: The Ritz-Carlton Package. Plus, the Ritz means service and the Ritz Carlton Cancún...Just finishing up a 7 day stay here which started July 23rd. Minutes from many lively and leisurely attractions and situated ideally on a pristine strip of Mayan coastline, our 5-star Cancun luxury hotel resort features 363 guestrooms overlooking the sea in the popular hotel zone, and we feature a 1,200-foot beach, sculpted outdoor swimming pools, a full service Spa, an impressive Culinary Center and award winning restaurants. And the Ritz rose to the occasion in all respects. All other bookings can be made online at American Express Travel. This is a review of the Ritz but obviously COVID is the big story here, and Cancun and the Ritz definitely have their act together. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Superb service under very difficult conditions is hard to pull off, but the Ritz delivered. - For information on refunds and cancellations. Since COVID-19’s arrival, Cancun and the whole of Mexico were closed for tourism. We hope to have the pleasure of welcoming you back once again in the near future. View deals for The Ritz-Carlton, Cancun, including fully refundable rates with free cancellation. Meals were good, some items like the fajitas were really well done, some items were ok but nothing was bad. Immerse yourself with sensorial experiences that range from cooking lessons to mixology classes by the pool. Answer 1 of 21: Hello everyone I am from NY and a solo female traveler. Alexia Macedo, Ventas at The Ritz-Carlton, Cancun, responded to this review. We would return! All staff masked and wearing face shields. Best,AlexiaMarketing and PR Executive. Puerto Cancun. Does The Ritz-Carlton Cancun have special cancellation policies due to coronavirus (COVID-19)? I was pleased to read that you had an enjoyable stay and that you experienced our legendary service. The response was timely and professional. Read the Ritz-Carlton Cancun, Mexico hotel review on Telegraph Travel. This Ritz maintains a level of superb service and quality atmosphere that is hard to beat. At many off-resort restaurants, you walk through a device that looks like a metal detector but it actually sprays a light disinfectant mist. At many off-resort restaurants, you walk through a device that looks like a metal detector but it actually sprays a light disinfectant mist. It looks like that. On the Sunday we arrived, the place was only at 10% occupancy. As you know all companies in the world have to adapt their activities to the new normal, and Cancun Airport is not the exception. The balcony was large enough for 2 lounge chairs, 2 regular chairs and a table with still more room to walk around. The entire staff at the Ritz wear both masks and face shields at all times, even the wait staff at the pool and beach. One final thing just as an FYI, the staff wore masks and face shields if they were out in public. It wasn’t a big deal to us. Important: This destination may have COVID-19 travel restrictions in place, including specific restrictions for lodging. Great service. Discover The Ritz-Carlton, Cancun an American Express Fine Hotels + Resorts Property. © 2020 The Ritz-Carlton Hotel Company, L.L.C. Off-peak rates begin at about $150, but rates rise to $400 and above during busy periods like spring break and winter holidays. This treatment continued throughout our entire stay, from the restaurants, poolside service, front desk, and … We are not offering a buffet service. COVID-19 Update – December 21, 2020 These are the changes to our programming as of December 21, 2020. Before entering indoors, you step into a small pan that also has disinfectant. Q: Is there Coronavirus (COVID-19) in Cancun? Travellers' Choice Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. The beach was underpopulated and the service was extremely attentive. Honestly my only complaint was … Antonio set up our visit to Harry's across the street and that was also a fabulous experience. This resort offers 3 outdoor pools, 8 restaurants and 2 bars. The beach was right there. View deals for The Ritz-Carlton, Cancun, including fully refundable rates with free cancellation. Ask JDLife about The Ritz-Carlton, Cancun, Adults Only and Adult Friendly Resorts Cancun, Hotels near Culinary Center: Restaurant and Cooking School, Hotels near (PCM) Playa Del Carmen Airport, Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Grand Fiesta Americana Coral Beach Cancun All Inclusive, We compared the lowest prices from 16 websites, We compared the lowest prices from 13 websites, Fiesta Americana Condesa Cancun All Inclusive, We compared the lowest prices from 15 websites, We compared the lowest prices from 14 websites, We compared the lowest prices from 17 websites, We compared the lowest prices from 12 websites. Often referred to as a hotel within a hotel, this oasis offers a dedicated Concierge who attends to individual needs in a well-appointed, relaxed lounge environment. Service was on point and the location was central to what the family wanted to do. I'm so glad you enjoyed the amenities and special touches we provide to our guests to help enhance their experience, as well as to ensure social distancing and safety measures. We had one of the pools to ourselves most days. I will share your kind comments with them. Since we were there during the summer, we saw the sea turtles come up on the beach and lay their eggs. The Mexican Caribbean is distinguished by welcoming its visitors open arms, providing a warmth and great service which makes everyone feel at home.. At The Ritz-Carlton, Cancun we pledge to provide the finest personal service and facilities for our guests who will always enjoy a warm, relaxed, yet refined ambiance. Housekeeping ladies enter to the room daily to do the cleaning once the guests are out of the room to accomplish social distancing. Overnattingsstedet ligger på eller like ved stranden, og har en gratis privat strand. The food is very good regardless of what you get. Another Great Stay at the Ritz Cancun: Managing COVID Just Right. The Ritz-Carlton Spa is proceeding with the temperature screening upon guest's arrival. While most banks stayed extremely busy administering Paycheck Protection Program (PPP) loans, the impact of the COVID-19 pandemic was still notable, according to data from the 2020 Crowe Bank Compensation and Benefits Survey. The Wi-Fi worked well on the beach and we spent a lot of our time there. In an area with a population of over 800,000 Cancun currently has 210 active cases of COVID-19 that are in quarantine or being treated, and 5832 people have recovered since the COVID-19 pandemic began, according to the health … Important Information: If you are a Platinum Supplementary Cardmember looking to book a hotel within The Hotel Collection or the Fine Hotels + Resorts programme, you can contact your Platinum Travel service on the following phone number 0800 917 8054. The Airport is strictly following the new protocols to avoid the spread of the virus. The service was once again fantastic. Information about coronavirus situation and safety measures implemented for those travelers planning to visit Cancun. The service was fantastic and they were very happy that we were there. It was located right in the middle of the hotel for an added bonus. Concierge or contact email to ask more information about cleanliness protocols : Enhanced Public Space Cleaning: We have increased the frequency of cleaning and disinfection, particularly in areas with high traffic including restrooms, elevators, and escalators as well as provided more hand sanitizing stations. I do worry about next year topping this year and don't think it can be done. Stay at this 5-star luxury resort in Cancun. Masks are mandatory -even when walking outdoors- but not when relaxing at the pool, beach, or when eating meals. El Café Mexicano closes every two hours to clean the entire restaurant (breakfast and lunch service). Our Ladies and Gentlemen are looking forward to hosting you again.Best,AlexiaMarketing and PR Executive, This is the version of our website addressed to speakers of English in the United States. Guests with existing The Ritz-Carlton Cancun reservations for any future arrival date, including reservations with pre-paid rates, can make full changes or cancellations without a charge up to 24 hours prior to arrival, as long as the change or cancellation is made by 30 June 2020. English Español México. Our guests praise the restaurant and the helpful staff in our reviews. Room service orders were often delivered within 15 minutes, and every request or food order was handled immediately. The Ritz-Carlton, Cancun. Learn More About The Offerings & Features of The Ritz-Carlton, Cancun in Cancún, Quintana Roo MX. Les peticions especials són segons disponibilitat i poden comportar suplements. And the Ritz rose to the occasion in all respects. CANCUN — With six months of quarantine firmly under my belt, ... What it’s like travelling to Cancun during COVID-19. Your temperature is checked upon deplaning, when getting into your transportation to the hotel, before checking into the hotel, and when entering any off-resort restaurants. Does The Ritz-Carlton Cancun have special cancellation policies due to coronavirus (COVID-19)? But, the only Ritz-Carlton with a club level in Mexico is The Ritz-Carlton Cancun and, the club lounge at the property is currently closed. We assumed they were trying to strike the right balance between costs and the additional (read “rigorous”) steps for cleaning the rooms and the additional time it took. Enjoy 3 outdoor pools, 8 restaurants, and a beach locale. Is Chichen Itza open due to Covid? We remind you also to practice social distancing, staying at least 6 feet or 2 meters from other guests and hotel associates. View deals for The Ritz-Carlton, Cancun, including fully refundable rates with free cancellation. My second trip to the Ritz Cancun in two years, this one in the peak of the COVID pandemic. Miguel was wonderful. As is the case with any public place, we cannot guarantee that you will not encounter others at the resort who are contagious; however, we want you to know that we are committed to cleanliness and our enhanced safety measures in response to COVID … This is a review of the Ritz but obviously COVID is the big story here, and Cancun and the Ritz definitely have their act together. Dear KCHJDHarts,Thank you for choosing to stay with us recently, and for your kind compliments and observations about our hotel. Minutes from many lively and leisurely attractions and situated ideally on a pristine strip of Mayan coastline, our 5-star Cancun luxury hotel resort features 363 guestrooms overlooking the sea in the popular hotel zone, and we feature a … Roman was the best. Another Great Stay at the Ritz Cancun: Managing COVID Just Right. Not to put too fine a point on it, but everyone here takes these requirements not only seriously, but in good spirit as well. My first experience with the Ritz Carlton Cancun started with contacting the spa via email to book a treatment. We understand you have a lot on your mind. The chicken sandwich for $15 was fantastic. The rooms were great, decor was a little old but fine. Ritz-Carlton is one of the most iconically luxurious hotel brands out there, and it retains an air of exclusivity around its club level rooms even for elite members. We didn’t eat every meal at the resort but we could have without complaint. The Governor of the State of Quintana Roo, where the resort is located, recently implemented numerous restrictions in an attempt to limit the health impacts, and mitigate the spread, of the Novel Coronavirus (COVID-19). This is our second stay at the Ritz, the last visit was in 2015. And the Ritz rose to the occasion in all respects. In-room Coffee makers are available for guests with a limited amount of coffee sets. Our trip felt very safe (temperatures taken MANY times, masks, hand sanitizer everywhere and bc they are capacity capped there was no trouble social distancing).We had a great trip and while there were a few things that were missed opportunities (ie a welcome drink or recognition of our anniversary), the service at the pool was fantastic and the food is always delicious.We typically eat off property for dinner and had wonderful meals at our favorites-Cenacolo (it’s moved up by the mall) more than once and Harry’s.There was a ton of seaweed but it’s just that time of year I guess and they had the tractor out and had folks taking the beach. I will share your comments with the Ladies and mentioned above.We look forward to welcome you again in the near future.Best, Alexia Marketing and PR Executive. We certainly look forward to welcoming you back.Warmly, AlexiaMarketing and PR Executive. Read up on the latest travel restrictions. The Ritz-Carlton, Cancun Hotel. CANCUN, Mexico–November 19th, 2020–Two of the largest tourism destinations in the Caribbean are now connected. OMG this place is special. - See 3,674 traveler reviews, 2,924 candid photos, and great deals for The Ritz-Carlton, Cancun at Tripadvisor. Achieving this is a shared responsibility. Can’t wait! All the locals wear masks outdoors at all times. more. Check any national, local, and health advisories for this destination before you book. Guests praise the locale. This is our second stay at the Ritz, the last visit was in 2015. Now the Ritz. Plus, the Ritz means service and the Ritz Carlton Cancún did not disappoint. Luxury Avenue Shopping Mall is minutes away. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We do appreciate your support and understanding. And the Ritz rose to the occasion in all respects. Mexico. Temperature screening for guests at entry points. Our leadership team has been closely monitoring the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) statements regarding the coronavirus (COVID-19) and we are … We had free breakfast at the Mexicano Grill and it was very nice too. Please join us in our efforts to enhance the safety of our public spaces by complying with local regulations and wearing a face covering - which is required - whenever you're in public areas of the hotel. All the locals wear masks outdoors at all times. Cancun is one of the most searched destinations when it comes to traveling in the fall season. Review tags are currently only available for English language reviews. Spa reservations are essential, a minimum of 24-hours in advance. The Caribe Grill was right on the beach and we had lunch there every chance we could get. The views are fantastic. The entire staff was beyond friendly and accommodating. Help. Considered one of the most elegant resorts in the world, The Ritz-Carlton, Cancun, reflects Mexico's rich architectural heritage in an atmosphere of magnificent sophistication. Ritz Carlton Cancun Hotel is an exclusive 5-star accommodation with a year-round outdoor pool, a tennis court and a golf course available on site. Although I only booked a few days before my stay, thanks to the fact that it was the off-season, paid rates started at $264 per night for an entry -level ocean-view guest room. Novel Coronavirus (COVID-19) Updates. Sharing a screenshot of his video call with his friends, Varun wrote, “VITAMIN FRIENDS. Also Ladies and Gentlemen have limited access to the room so the space remains immaculate. I came in with high expectations for the hotel based on its name, but I left thoroughly disappointed. Guests praise the locale. In-room dining requests are delivered at the guests room door; the waiter does not enter anymore to the room. Now the Ritz. View deals for The Ritz-Carlton, Cancun, including fully refundable rates with free cancellation. The Ritz-Carlton, Cancun: They’re coping well with COVID. This ancient-style building was refurbished in 2006. We felt totally at ease. Disinfectant wipes are available in the room for every arriving guest as well as upon request. We will be closed December 24 – January 3. Honestly my only complaint was the in-room coffee set up (nespresso) doesn't quite cut it compared … All staff masked and wearing face shields. And the Ritz rose to the occasion in all respects. I would definitely stay here if you can. This resort offers 3 outdoor pools, 8 restaurants, and 2 bars. Plus, the Ritz means service and the Ritz Carlton Cancún... Just finishing up a 7 day stay here which started July 23rd. 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